Shipping Policy
Shipping policy
BlizzPins Store Shipping Policy
ORDER GUARANTEE
Guarantee of receipt:
As long as you enter a valid and complete shipping address, I guarantee that you will receive your order. If you haven’t received your order within the DELIVERY ESTIMATES listed below, please let me know and I will investigate and re-ship. I will need your order number when you contact me – sales@blizzpins.store
PLEASE NOTE, THEFT IS NOT COVERED UNDER THIS GUARANTEE. If your tracking number shows the package has been delivered, it is considered delivered. If mail theft is a common occurrence in your area, or if you are worried about mail theft, please consider requesting "signature upon delivery" service before placing your order.
Guarantee against damage or defects:
If you receive an item that has been damaged in transit or is defective, please contact me, and I will send a replacement. When you write to me, I will need your order number and a detailed description of the damage or defect (a photo is best!) – sales@blizzpins.store
PLEASE NOTE: on some items, scratching or colour differences may occur along the edges or on the back. This is normal, as some items are hand-made or hand-altered.
PROCESSING TIME
Processing time (time to get your order together before shipping) can take up to one weeks, but is usually less. Priority processing is included with the Aramex or Hong Kong Post Office shipping method.
If you need your order within less than one week, please contact me before ordering to ensure I can get it to you in time!
DELIVERY ESTIMATES
Estimates are based on average delivery time between when you place an order to when it is delivered to you. Packages may arrive before or after the following estimates. These estimates may be inaccurate during events outside of our control, including, but not limited to: Pandemics, natural disasters, postal strikes, etc.
Using standard or economy shipping methods:
CANADA – 1-3 weeks, including processing time
USA – 3-4 weeks, including processing time
UK and WESTERN EUROPE – 4 weeks, including processing time
EVERYWHERE ELSE – Orders are normally received within 3 weeks, but sometimes up to 6 weeks depending on the reliability of the shipping service of the destination country.
SHIPPING CHARGES
The shipping charges are “Flat-Rate”. This means, the shipping cost is the same no matter how many items ordered.
The following shipping options are available on most items. The economy shipping options is sometimes unavailable if an item in your order is too large or heavy to fit the economy rate parameters.
INTERNATIONAL
Economy shipping
Hong Kong Post Office Economy shipping - $8, no tracking available
Express shipping -
Aramex - $16, with tracking.
UPS - $20, with tracking.
FREE SHIPPING
Free shipping is offered on orders over $100.The shipping method applied for free shipping is the least expensive method available and may not be tracked.
TRACKING
Tracking is only available to certain countries. When available, I will attach it to your shipping confirmation.
SHIPPING CARRIERS USED
Orders being shipped by economy are sent via Hong Kong Post.
Orders being sent to the USA or Internationally by Express are sent via Aramex or UPS.
RETURNS
Please be sure to ask any questions you may have before ordering! I’ll be happy to provide further details.
PLEASE NOTE: on some items, scratching or colour differences may occur along the edges or at the back. This is normal, as some items are hand-made or hand-altered. These items are not considered defective.
For details on returns eligibility, please see the Returns Policy section.
COUPONS
The discount from coupon codes does not apply to shipping charges, unless the coupon is for free shipping.
FURTHER QUESTIONS?
I'd be happy to hear from you by email at: info@blizzpins.store